November 20, 2008, Ivyland, PA:  As information technology assumes a primary role in everyday business operations, DocuTech has switched its focus to Connected Care, a sustainable, proactive and partner-based model of managing customer IT operations.

“The traditional break-fix approach to IT service just doesn’t work any more,” says Howard Podgurski, DocuTech president “We can’t wait for a catastrophic event to happen. No company can afford to have its critical IT systems go down — too many vital business operations rely on information technology. Panic can strike even when email systems go down, let alone a server or access to internet-based applications. We have to be proactive.”

Connected Care averts downtime and catastrophic events through a partnership built on the mutual benefit of keeping technology systems up and running around the clock. Partnering for technology management protects mission-critical business systems, controls costs and eliminates the chaos of complexity and incompatibility within many systems, Podgurski explains.

Here’s how Connected Care works: DocuTech first performs an assessment, evaluating a customer company’s IT processes in terms of strategic business goals. A tool, placed on the customer’s network to govern the process, operates continuously, generating reports, troubleshooting elements of key infrastructure and providing notification the instant an issue arises. All aspects of the process are completely customizable.

Connected Care’s reporting and tracking, along with scheduled support and maintenance, provides a proactive process for optimum IT management of hardware, operating systems and applications. Isolated metrics can determine if a problem is hardware-related, software-related or user-related, allowing issues to be identified and resolved before they lead to bigger problems.

From DocuTech’s point of view, the new IT mindset allows engineering resources to be allocated more efficiently and effectively, emphasizing preventive maintenance instead of reactions to catastrophic events. Customers appreciate the peace of mind proactive care affords, and find they have the ability to focus on core business activities instead of IT management.

Both DocuTech and customer companies have a stake in making sure IT systems are trouble-free—this is the basis of a true partnership, a win-win situation for all.